Verified hospitality talent. Smarter hiring. Innovative Training.
HPSI trains, certifies, and places hospitality and retail professionals for employers across Zimbabwe, South Africa, Continental Africa, Europe, and cruise ships.
Why HPSI is different
- Real hotel internships secured for learners
- Trainers with 40+ years of executive hospitality experience
- Classroom + practical + on-the-job training model
- Placement pathways across Africa, Europe and cruise ships
Hospitality has a talent gap — and it's costing employers, workers, and guests.
Across Africa and beyond, hotels, restaurants, resorts, and cruise lines struggle to find hospitality and retail workers who are trained, certified, and ready to perform on day one. Most training programs stop at theory. Most job boards list unverified candidates. The result is high turnover, inconsistent guest service, and lost revenue.
At the same time, thousands of motivated workers can't access quality training, real workplace experience, or a clear pathway into local, regional, and international hospitality careers.
How HPSI solves it
- Standards-based training built by 40+ year hospitality executives
- Real hotel internships — not just classroom theory
- Verified, manager-rated worker profiles employers can trust
- Clear pathways to placement across Africa, Europe, and cruise ships
- One platform connecting workers, trainers, and employers
What we do
From training to certification to placement — HPSI runs the full hospitality talent pipeline.
Training & certification
Instructor-led and self-paced hospitality and retail programs from 1 to 6 months.
Internship placement
Real on-the-job training in top local and regional hotels — what most schools cannot offer.
Talent marketplace
Verified worker profiles, certifications, and manager-rated track records for employers.
Employer hiring support
Pre-screened, certified candidates so you hire faster and onboard with less risk.
Corporate & government programs
Workforce development, SOPs, audits, and bulk training delivery.
Our hands-on training model
We combine classroom learning with workplace exposure so graduates are job-ready from day one.
Classroom theory
Service standards, hospitality fundamentals, and role-specific knowledge.
Practical simulation
Hands-on practice in controlled environments before stepping into a live hotel.
Hotel internship
On-the-job training at top local and regional hotels — kitchens, F&B, front office, guest relations.
Assessment & certification
Final assessment leading to an HPSI-issued, employer-recognized certification.
Example: a 3-month program
- • Month 1 — classroom theory, service standards, simulations and practical preparation.
- • Months 2–3 — internship or on-the-job training at top local and regional hotels.
- • Final — assessment and HPSI-issued certification.
Training pathways
From entry-level service to management. Pick the path that matches your career goals.
- Entry-level hospitality and retail
- Customer service
- Servers and waitstaff
- Guest relations
- Reservations
- Front office
- Kitchen support
- Food and beverage
- Supervisory programs
- Management programs
